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Case study

TeleVoIPs Streamlined Phone Deployments and Support Interaction with Customers

TeleVoIPs aimed to enhance their onboarding by minimizing manual errors during provisioning and decreasing the time to value. They also sought to reduce support staff time on remote desktop sessions for simple tasks like name changes.

Challenge

The broker needed to avoid upfront costs of approx. $21k for new devices, plus additional IT setup expenses, while seeking a reliable UCaaS partner. However, Zoom did not support the version that they had invested in.

Solution

Phonism provides a cost-effective solution that supports existing devices and enables full support for Zoom. Automating, expediting and simplifying the process, removing truck

rolls and providing remote migrations. This saved 92% of the costs compared to device replacement!

Outcome

NP Dodge successfully migrated to Zoom in just 40 seconds*, without replacing any devices, preserving their hardware investment and providing a smooth migration to Zoom Phone from Avaya IP.

“Phonism made our transition to a new phone provider seamless and easy by enabling us to keep our existing phones. This saved us significantly on the upfront costs of purchasing new physical phones for the company.”
– Shane Kenny, Director of IT, NP Dodge

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