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Phonism embarked on an in-depth analysis of device support tickets for a large Service Provider. Over a six-month period, we meticulously recorded and analyzed approximately 200k tickets, uncovering significant results.
The broker needed to avoid upfront costs of approx. $21k for new devices, plus additional IT setup expenses, while seeking a reliable UCaaS partner. However, Zoom did not support the version that they had invested in.
Phonism provides a cost-effective solution that supports existing devices and enables full support for Zoom. Automating, expediting and simplifying the process, removing truck
rolls and providing remote migrations. This saved 92% of the costs compared to device replacement!
NP Dodge successfully migrated to Zoom in just 40 seconds*, without replacing any devices, preserving their hardware investment and providing a smooth migration to Zoom Phone from Avaya IP.
“Phonism made our transition to a new phone provider seamless and easy by enabling us to keep our existing phones. This saved us significantly on the upfront costs of purchasing new physical phones for the company.”
– Shane Kenny, Director of IT, NP Dodge
