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Case study

Seamless transition from Polycom to Webex

Onboarding Polycom devices into Webex can be complex, time-consuming, and unscalable, requiring manual configurations and limiting device functionality. Phonism automates the entire process, reducing onboarding time while enabling bulk provisioning, remote management, and full Webex Control Hub integration.

Challenge

Transitioning Polycom devices to Webex can be a complex and time-consuming process. Traditional onboarding methods require manual configurations, admin password management, and limited TR-69 support, making it difficult to scale deployments efficiently. These challenges lead to longer setup times, reduced functionality, and increased operational overhead for IT teams and service providers.


Solution

Phonism transforms the traditional process with a fully automated, scalable solution. Phonism eliminates manual complexities by automating device provisioning, simplifying bulk imports, enhancing TR-69 capabilities, and enabling remote configuration and firmware management. These features ensure:

Faster Deployment – Reduce onboarding time from 5 minutes per device to under 1 minute for all devices simultaneously.
Seamless Webex Integration – Enable full device functionality within Webex Control Hub for a unified experience.
Scalability & Automation – Bulk configure thousands of devices without manual intervention while ensuring security and compliance.
Enhanced Device Management – Automate firmware updates and remote configurations, minimizing IT workload and ensuring optimal performance.


Outcome

With Phonism, Broadband Office Solutions was able to reclaim valuable time and resources while delivering a seamless transition to Webex. By reducing the need for manual intervention and complex setups, BBO accelerated Webex adoption and lowered operational costs.

"Phonism has been an indispensable partner for us, helping us streamline our device provisioning and management processes. As a provider managing large volumes of VoIP devices across multiple clients, we needed a platform that was both intuitive and efficient. Phonism delivered on all fronts, enabling us to deploy and configure devices remotely with ease, saving us countless hours of manual setup. Their seamless integration with platforms like Webex Calling has further enhanced our productivity. We highly recommend Phonism to any service provider looking to optimize their provisioning workflows."
Stan George, President & CEO, Broadband Office Solutions


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