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Explore how customer streamlined device deployments during the pandemic using Phonism. Their solution enabled rapid, zero-touch onboarding, transforming customer service efficiency in the hospitality industry.
Company Overview:
Company Description:
Fourteen IP is a world-renowned Systems Integrator to the Hospitality Industry, providing both Cloud-Based and On-Premises Telephone Systems, Guest Engagement, and both fixed and wireless Guest Internet Access solutions. Our Evolution Voice Cloud PBX is live in tens of thousands of hotel rooms across 15 countries, making it the leading cloud PBX for hotels.
The Challenge:
Lancashire based Fourteen IP started discussions with Phonism in early March 2020. Having acquired their own Cisco BroadSoft platforms just a couple of months earlier. A big change in their plans brought on by the pandemic meant that Fourteen IP required a device management platform that would allow them to add thousands of devices to their platforms very quickly. They key to success for them was to be able to manage those devices easily through a Hotel-branded portal to allow for simple changes to their devices on demand.
Achievements:
"As well as the requirement to onboard thousands of devices at short notice, Phonism also developed a solution for Polycom Flexible Seating, which we call Dynamic Seating, allowing users to log in to devices with their credentials and pull their config to the phone."
– Mark Kettle, Head of Evolution Voice
After a very intense few months, Phonism became the de facto platform for managing all devices at Fourteen IP. The intuitive self-service platform greatly aided the professional services and support teams in their mission to deliver the best possible customer experience.
“Phonism was able to help us migrate thousands of devices very quickly and with minimum fuss. Once the initial project had completed Phonism has worked openly with us on new features. We have been adding new devices and new functionality requested by our technicians who are working on the platform every day.”
– Mark Kettle, Head of Evolution Voice
The Solution:
Phonism’s device management solution helped Fourteen IP to execute on a timely deployment in the middle of a very difficult year. Fourteen IP has been able to improve the customer experience and onboarding by enabling their customers to spend more time doing what they do best, making customers happy.
For customers requesting remote service, Fourteen IP has been able to create a completely zero-touch onboarding process. The phones are shipped from the distributor to the customer, all they need to do is plug them in.
On their support team, Phonism was able to completely eliminate the need for truck rolls. Now, when the customer emails support, Fourteen IP is able to make changes within minutes in their branded portal.
Ready to reinvent the way you onboard and provision your endpoints?
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