Customer Service + Success         

95% Elimination of Device Support Tickets, Happier Customers! 

poly
yealink
cisco
avaya
snom
mitel
htek
fanvil
grandstream
vtech

We have you covered again...

Eliminating unnecessary calls by keeping it simple.

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Move, Add, Change + Delete Requests

Customers open tickets for nearly everything. Device tickets are typically over 25% of total volume.


PHONISM BENEFITS

Delight customers with self-service via Phonism or embedded in your app.

Device and Button Management

Each phone is different, users don't know how to reconfigure their settings when needed.


PHONISM BENEFITS

Use our Visual Button Manager and simple, intuitive UI for easy drag + drop and key line settings.

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Troubleshooting

Difficult to swivel chair + manage devices across multiple vendor internal systems.


PHONISM BENEFITS

Simple hierarchical management, standard scripts across all vendors.

#1 Telecom iDLM Productivity Platform

ONE Platform | Many Solutions

product management

PRODUCT MANAGEMENT

Continuous Innovation and Investment Protection

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provisioning

PROVISIONING & ONBOARDING

100X Reduction in Onboarding Costs

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customer service

CUSTOMER SERVICE SOLUTIONS

95% Elimination of Device Support Tickets

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automation

AUTOMATION & DEVELOPMENT

“Develop Once” Single API for All Devices

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The optimal platform providing solutions for:

  • SERVICE PROVIDERS
  • MANUFACTURERS
  • DISTRIBUTERS
  • APP DEVELOPERS
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Fourteen-IP-Team-Photos33

Phonism was able to help us migrate thousand of devices quickly and with minimum fuss. Once the initial project had completed they worked openly with us on new features as well. 

Mark Kettle
Head of Evolution Voice
scott_leadership

We didn't have a standard template for setting up different phone models so things would often be missed when configuring manually. We would then have to do an onsite visit or do a remote session, which just adds cost and headaches. It is now incredibly simple now!

Scott Baxley
COO Televoips
ed_fineran

Phonism has made it possible for us to work within one system to manage all our phones instead of bouncing around to different interfaces to make configurations. This has streamlined our internal training, making it easier to keep our techs up to speed.

Ed Fineran
President of Atlantech Online. Inc

Let's get started!

Contact us to learn more and schedule a live demonstration