Customer Service + Success
95% Elimination of Device Support Tickets, Happier Customers!
Move, Add, Change + Delete Requests
Customers open tickets for nearly everything. Device tickets are typically over 25% of total volume.
Delight customers with self-service via Phonism or embedded in your app.
Device and Button Management
Each phone is different, users don't know how to reconfigure their settings when needed.
Use our Visual Button Manager and simple, intuitive UI for easy drag + drop and key line settings.
Difficult to swivel chair + manage devices across multiple vendor internal systems.
Simple hierarchical management, standard scripts across all vendors.
Continuous Innovation and Investment Protection
PROVISIONING & ONBOARDING
100X Reduction in Onboarding Costs
CUSTOMER SERVICE SOLUTIONS
95% Elimination of Device Support Tickets
AUTOMATION & DEVELOPMENT
“Develop Once” Single API for All Devices
The optimal platform providing solutions for:
- SERVICE PROVIDERS
- APP DEVELOPERS
Phonism was able to help us migrate thousand of devices quickly and with minimum fuss. Once the initial project had completed they worked openly with us on new features as well.
We didn't have a standard template for setting up different phone models so things would often be missed when configuring manually. We would then have to do an onsite visit or do a remote session, which just adds cost and headaches. It is now incredibly simple now!
Phonism has made it possible for us to work within one system to manage all our phones instead of bouncing around to different interfaces to make configurations. This has streamlined our internal training, making it easier to keep our techs up to speed.