A complete user guide to provisioning and configuration of Mitel Aastra phone models: 6863i, 6867i, 6869i, 6873i, 6730i, 6731i, 6735i, 6737i, and 6739i

 

When you’re ready to set up your Mitel phone, there are two ways to accomplish the job: Manual Provisioning or Centralized Provisioning. The number of phones you need to configure will determine which route is best to take. Manual provisioning will work with a small number of phones (less than 10) but as this number increases, it will be better to take a Centralized Provisioning approach.

 

Once you have decided which route to take, you can follow the instructions below under: Manual Provisioning or Centralized Provisioning Server.  

 

 

Manual Provisioning

When provisioning a brand phone manually, you have two options.  

 

  1. Using the phone’s keypad
  2. Using the phone’s web interface

 

This is exactly what it sounds like, manual & time consuming.  

Using the keypad

 

    1. Press the Settings ⚙️  button on the phone
    2. Select Advanced using the bottom keys and enter your password or try the default password 22222
    3. Navigate to SIP

 

  • Don’t see SIP? The phone was previously provisioned with the parameter options simple menu enabled. This hides some advanced settings. Either reset to default settings or use the web interface to setup your phone.

 

  1. Select Call Server
    1. Enter the Proxy Server which will handle all SIP Requests. This is sometimes referred to as the SIP URI, ie: sip.server.com
    2. Enter the Proxy Port
    3. Enter the Registrar Server which will handle all handle all SIP registrations
      1. You would have received this information from your provider.
      2. May or may not be identical to the Proxy Server.
    4. Press the double dots on the bottom right and save.
  2. Navigate down and select User
    1. Set the User Name, Display Name, Screen Name, Authentication Name, and Password.
      1. You would have received this information from your provider.
    2. Save your settings!

 

Reboot the phone.

When the phone turns back on, you should see Line 1 configured.  

 

Using the web interface

 

    1. HTTP to the phone’s IP Address

 

  • Need to know your phone’s IP address?  Perform the following steps on your brand device.

 

      1. Press the Settings ⚙️  button on the phone
      2. Select Status
      3. Navigate to Network.
      4. On this screen you will find your phone’s IP address
    1. Enter the IP address in your web browser
  1. Enter your credentials
    1. Enter your username or the default username: Admin
    2. Enter your password or try the default password: 22222
  2. Navigate to Line 1 and fill in the following with information given by your service provider:
    1. Phone Number
    2. Authentication Name
    3. Password
    4. Proxy Server
    5. Proxy Port
    6. Registrar Server (may or may not be identical to the Proxy Server)
    7. Registrar Port
  3. Save settings and in a moment your device will have dial tone and ready to make calls!

 

Reboot the phone.  (Sometimes a reboot is unnecessary and the phone will immediately pull config).

 

If all went well, your phone should have connected using the settings and authentication credentials you entered above. Line 1 should read the label you entered.  Do you hear dial tone when you pick it up?

 

Centralized Provisioning Server

 

With a Centralized Provisioning Server all phones can be managed from a single platform. This allows for quicker deployment and streamlined operations. If you aren’t familiar with the concept of centralized provisioning servers, you can read about it here.   

 

There are 4 ways you can point your phones to your server:

 

  1. Using the keypad
  2. Using the web interface
  3. DHCP Option 66
  4. Redirection and Configuration Service (RCS)

 

Using the keypad

  1. Press the Settings ⚙️  button on the phone
  2. Select Advanced using the bottom keys and enter the default password 22222
    1. Don’t see Advanced options? The phone was previously provisioned with the parameter options simple menu enabled. This hides some advanced settings. Either reset to default settings or use the web interface to setup your phone.
    2. Password not working? Reset to default settings.
  3. Navigate to Configuration Server
    1. Select your Download Protocol: HTTP or HTTPS
    2. Set HTTP/S Server to p.phonism.com
    3. Set HTTP/S Path to m
  4. Save and reboot the phone!

Using the web interface

 

    1. HTTP to the phone’s IP Address

 

  • Need to know your phone’s IP address?  Perform the following steps on your brand device.

 

      1. Press the Settings ⚙️  button on the phone
      2. Select Status
      3. Navigate to Network.
      4. On this screen you will find your phone’s IP address
    1. Enter the IP address in your web browser
  1. Enter your credentials
    1. Enter your username or the default username: Admin
    2. Enter your password or the default password: 222222
      1. Not working? Reset to default settings.
  2. Navigate to Configuration Server under Advanced Settings
    1. Select your Download Protocol: HTTP or HTTPS
    2. Set HTTP/S Server to p.phonism.com
    3. Set HTTP/S Path to m
  3. Save and reboot the phone!           

 

DHCP Option 66

 

Note: Obviously a Cisco server will be different from a Microsoft server.  Below we have included some generic instructions for configuring options 66 in your server. If you run into trouble, please consult the documentation specific to your server.

 

    1. Navigate to the GUI for your local DHCP server.
    2. Navigate to DHCP…

 

  • Navigate to Options…

 

  1. Navigate to Option 66…
  2. Enter the URL of your provisioning server.

 

Redirection and Configuration Service (RCS)

 

This can be a powerful tool for for Brand users.  Most customers use RCS to set their provisioning server address.  However, users can also use this to configure line 1 and perform software updates.

 

Note: This tool is intended primarily as a one-time step at initial deployment.

 

For instructions on using RCS to set your provisioning server address, please visit the official RCS Documentation.

 

 

Once your phones are pointed to a Central Provisioning Server, you can use it to configure settings on your devices.  Methods of configuration will vary depending on the tool that you’re using. We recommend that you refer to the documentation for your specific tool.

 

We typically recommend our customers use DHCP Option 66.  This is typically the most efficient, scalable method.

 

Which is the best method for provisioning your Mitel phone?

To determine which method will provide you with the most efficient and effective way to provision your Mitel phones, let’s look at an overview of the two methods.

 

Manual:

  • <10 phones is ideal (Small-scale)
  • Better for one-time provisioning 

 

Central Provisioning Server:

  • >10 phones (Large-scale)
  • Better for configuring and managing 

 

What option works best for you will depend on the factors listed above and what your needs are at the time of provisioning.

 

Cloud-solutions, like Phonism, work as a Centralized Provisioning Server to help you streamline processes. If you would like to learn more about how Phonism can help your team, or even if you want to just talk VoIP, give us a shout!