How to provision your Grandstream IP phone

A complete user guide for the provisioning and configuration of a Grandstream IP phone.

How are you planning to configure your phone?

There are pros and cons to both of these methods, so we will take an in depth look at both.

Rule of thumb: Using a central server has tremendous operational benefits.  If you’re looking to manage or configure phone’s bulk, skip ahead.

 

Manual Grandstream Provisioning

 

When provisioning a brand phone manually, you have two options.

  1. Using the phone’s keypad
  2. Using the phone’s web interface

Remember, this process process can be very time consuming. It is only wise to use when one-time provisioning or provisioning a small number of phones.

 

Using the keypad

  1. Press the Home/Menu button on the phone.
  2. Navigate to Config>SIP…
  3. Navigate to Setup proper values for SIP User ID, SIP Auth ID, SIP Password…
    1. The values are what you would use for connecting to your sip server. This is usually your extension and password.
  4. Set SIP Proxy to the uri of your SIP server.
  5. Now press Save. The phone should show a dialog that it is applying the new configuration settings.

You may need to reboot the phone for the configuration to be fully applied. Some phones apply the new configuration settings instantly.

 

Using the web interface

  1. HTTP to the phone’s IP Address
    1. Need to know your phone’s IP address?  Perform the following steps on your brand device.
      1. Press the Home/Menu button on the phone
      2. Navigate to Status and then Network Status.. 
      3. On this screen you will find your phone’s IP address
    2. Enter the IP address in your web browser
  2. Enter your credentials
    1. Enter your password or the default password (admin)
      1. Not working? Reset your phone to its factory settings in Home->Config->Factory Reset
  3. Navigate to the Accounts tab in the admin interface and set the following configuration options:
    1. SIP Server:  the address or ip address of your sip server. (i.e. sip.server.com)
    2. SIP User ID, Authenticate ID: You would have received this from your provider.
    3. Name: Enter the label you would like to show for this line key (i.e. Steve Jobs)
    4. Authenticate Password: The password associated with your SIP User ID.


Scroll to the bottom of the admin portal and click on the button labeled Update. You will be prompted to reboot the phone. Click reboot and wait for the phone to restart.

All done! At this point, the label you entered should be shown on Line 1 and you should be able to hear a dial tone when you pick up the phone.

 

Centralized Provisioning Server

A Centralized Provisioning Server can be many things. You could be using a module inside your PBX or maybe you’re using a third-party application (like Phonism).

A solution like this provides you with more advanced management capabilities and ease of use while also saving time and money. This allows all of your information to be stored and accessible in one place which in turn creates quicker turnover and less downtime when working with clients.

Since most VoIP phones talk to 2 different servers (one for configuration and another for VoIP traffic) the best we can do is show you how to get your phones pointed to the solution you will be using.

There are 4 ways you can point your phones to your server:

  1. Using the keypad
  2. Using the web interface
  3. DHCP Option 66
  4. Grandstream GAPS

 

Using the keypad

  1. Press the Home/Menu button on the phone
  2. Navigate to Config->Upgrade…
  3. Set Config Server to your provisioning server’s address.

        a. The phone will prompt if you want to provision the device now. Press ok.

4. Reboot the phone

When the phone reboots, it should request a configuration file from your provisioning server and apply those new settings.

 

Using the web interface

  1. HTTP to the phone’s IP Address
    1. Need to know your phone’s IP address?  Perform the following steps on your brand device.
      1. Press the Home/Menu button on the phone
      2. Navigate to Status and then Network Status..
      3. On this screen you will find your phone’s IP address
    2. Enter the IP address in your web browser
  2. Enter your credentials
    1. Enter your password or the default password (admin)
      1. Not working? Reset your phone to its factory settings in Home->Config->Factory Reset
  3. Navigate to the Settings tab in the admin interface and set the following configuration options:
    1. Config Server: the path to your provisioning server endpoint. (i.e. sip.server.com/provisioning)

 

DHCP Option 66

Note: Obviously a Cisco server will be different from a Microsoft server.  Below we have included some generic instructions for configuring options 66 in your server. If you run into trouble, please consult the documentation specific to your server.

  1. Navigate to the GUI for your local DHCP server.
  2. Navigate to DHCP…
  3. Navigate to Options…
  4. Navigate to Option 66…
  5. Enter the URL of your provisioning server.

Learn more about DHCP Option 66.

 

Grandstream GAPS

This can be a powerful tool for Grandstream users as it allows for plug-and-play functionality. Many customers use this service to set their provisioning server address so that when the phones are drop-shipped to the desired location, they are ready to roll.

For instructions on using Grandstream GAPS to set your provisioning server address, please visit the official Grandstream GAPS documentation.

Once your phones have been properly pointed to the provisioning server you are using, you are free to manage your device settings from a central interface.

Please note: Refer to your solutions documentation for details on how to manage device settings.

DHCP Option 66 is typically the most efficient and scalable method which enables quick and easy provisioning.

 

Which is the best method provisioning your Grandstream IP phone?

The best method for you and your company is going to be determined on your needs at the time. If you skipped the info above looking for a quick answer, I’ll sum it up like this:

  • Manual provisioning works, but it can get pretty tedious to manage.
  • Cloud-solutions, like Phonism, help you streamline processes so you and your team can work on more important tasks.

If you would like to learn more about how Phonism can help your team, or even if you want to just talk VoIP, give us a shout!